Nile House, Nile Street, Brighton BN1 6HW

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What Really Matters is our proprietary brand strategy process. It has been developed and refined over many years and has been used as the framework for all of the brand strategy projects we have undertaken for our clients.

Putting our money where our mouth is

After much discussion, we felt the best way to demonstrate how What Really Matters works is to show you. As it was our tenth anniversary we decided to conduct a brand review of our own brand, to learn from the last ten years and plan for the future. We decided to film the process and share the outputs. Over the course of a couple of months, we’ll break down our process into segments and explain each one. After each segment we’ll show you how we applied it to our own brand. We’ll then share the final outputs with you and talk you through how we arrived at our own rebrand. At the end of the process, you can download our Brand Book which will become our bible for applying our identity and steering our communication moving forward.

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As we put our own brand through its paces and apply the What Really Matters brand model, we’ll post short films explaining the process and sharing our outcomes. Sign up opposite and we’ll let you know when there is new content to view.

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See how we used What Really Matters to review our own brand

Why rebrand?

Making the decision to rebrand is not something that should be undertaken lightly. It effects every aspect of your operations and should only be done if it will positively impact your business.

We had already decided to move the business to Brighton. But we had a number of questions that we wanted answered as we reached our tenth anniversary. Has our business changed? What has gone well in the last ten years and what hasn’t? Does our brand still reflect our business?



What Really Matters is our proprietary brand model that provides a structure for branding and rebranding companies, from one man bands to global businesses. It also plays an important role in our creative process. The model’s segments can be adjusted depending on the specific task at hand, but whichever iteration of the model we use it provides a structure for understanding brands and getting to the heart of the matter.


Brand Heritage

Brand Heritage is a company’s back story. Who founded the business, why, when and how? It’s about the people, the concept, the raison d’etre and the anecdotes.

Brand Customers

When we understand our customers, their motivations, pain points and the problems we’re trying to solve for them, we’re in a better place to create meaningful products and services. With better customer insight we’re able to communicate more effectively in a way that will be both engaging and more likely to result in loyalty and revenue.

Brand Competition

As the saying goes, ‘keep your enemy close.’ It’s a sure way to stay on top of the trends in your market sector. It’s also a great way to discover your likes and dislikes. But most importantly it helps us to understand where we sit amongst it all, and how to behave in accordance with our positioning.

Brand Personality

Your brand personality is how you present yourself. Are you the strong silent type or do you shout loudly? It’s your tone of voice and the way in which you deliver your brand articulation.


Brand Purpose is what gets you out of bed in the morning. It’s not what you do, but why you do it. Put another way, it’s what you want to be remembered for, or it’s the challenge you’re trying to find an answer to.


Brand Values are not what you do but how you do it. It’s how you deliver a product or service, beyond the obvious hygiene factors such as the word, ‘professional.’ Brand Values constitute a value system of beliefs that impact on how you do business.


It’s possibly the toughest question of all. What makes us different? Many products and services are often similar, so how do we find our point of difference? This is where the brand becomes invaluable as differentiators can often come from the brand and its articulation.


Key messages are exactly that. What are the key points of your business that you want to share with customers and stakeholders. Put another way, what are the key building blocks that underpin your brand and product offer.


Drum roll, please. The result of our rebrand process is what really matters. It’s the essence of our business and brand. It’s what makes us tick and how we’re going to creatively articulate how we go about delivering our services.

Some of our previous projects